Refund & Return Policies

At VJERA LED, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, please review our return and refund policies:

Eligibility: Items must be returned within 30 days of receipt in their original condition and packaging.
Process: To initiate a return, please contact our customer support through our contact page .We will provide you with a return authorization and instructions.
Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take 5-7 business days for the refund to reflect in your account.
Shipping Costs: The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.

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